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DELIVERIES AND RETURNS
Get all the details about delivery timings, costs, and VAT implications for both EU and non-EU recipients at 365rider.com.
Delivery Timings
Delivery generally takes about 3-5 days. Orders placed after 13:00 will be processed the next business day. For bank transfer payments, delivery time starts from the moment payment is confirmed.
Note: For Ireland, the UK, and East European countries, delivery can take 5-8 business days.
Delivery Costs
365rider.com offers free shipping on orders over 100€ to most European countries. For orders under 100€, the delivery cost is 9.99€. Shipping costs vary for Norway, Greece, Finland, Denmark, Hungary, Latvia, Lithuania, Slovakia, Slovenia, Poland, and the Czech Republic:
- Norway, Greece, Finland: 9.99 EUR regardless of order size.
- Denmark, Hungary, Latvia, Lithuania, Slovakia, Slovenia, Poland, Czech Republic: 6.99 EUR for orders over 100€.
High volume products like bicycles may incur additional shipping costs, which will be detailed at checkout.
VAT and Customs Information for Non-EU Recipients
VAT is included in the prices for orders shipped within the EU and the UK. Orders shipped outside the EU do not include VAT or sales tax, but may be subject to customs fees and import duties, charged directly by the courier. Please consult your local Customs office for more details.
Customers are responsible for all costs associated with the return of parcels due to unpaid customs charges.
Contact Us
If you need more information about our products or services, please contact our international customer service at [email protected].
If you have changed your mind about a purchase, you can return an item within 30 days, provided the item has not been used or tampered with and remains in saleable condition, including its original box, packaging, and labels.
Return Costs
The purchaser is responsible for the return shipping costs. Please ensure that returned items are well packaged to avoid damage during transit. Consider purchasing insurance for your return shipment, as we cannot be held responsible for items lost or damaged in return transit.
Processing Returns
Allow at least two weeks for your return to be processed once your return parcel is marked as delivered. You will be notified via email once your return has been processed.
Non-Returnable Products
- Electronics that have been turned on or activated, such as Garmin, Favero, and Polar devices, or rollers.
- Wetsuits, due to hygiene reasons and their delicate nature.
- Intimate garments like briefs, boxers, swimsuits, and shocks for hygiene reasons.
- Nutrition and food products.
- Products returned without protective packaging or with courier stickers.
How to Return a Product
- Verify that the product is in perfect condition and eligible for return.
- Log into your customer area at 365rider.com/order-history, locate your order, and select the item you wish to return.
- Once your return is approved, print the RMA (return merchandise authorization) that is sent to your email.
- Package the product in its original box or packaging, protected with additional packing materials. Include the printed RMA inside the package.
- Send the return to the following address:
Trigeasports SL B98471832C/ La Costera 246015 ValenciaSpain
Choose any shipping method that offers tracking. Remember, you are responsible for the shipping costs and we are not liable for any expenses incurred during transport. Refunds will be issued only once we receive the returned products at our warehouse.
Important Packaging Conditions
The item must be returned in the same condition it was delivered, with original packaging and labels intact. We will not accept products that have been used, are unprotected, or have broken original packaging.
Returns Outside EU: Clearly inform the parcel carrier that the shipment is a "PRODUCT RETURN" to avoid taxes being charged upon re-entry. Postal charges, return shipment costs, customs charges, and handling fees incurred by 365rider will be deducted from any refund due.
At 365rider, we strive to ensure all products meet our high-quality standards. However, should you encounter any issues with your items, here’s how we can assist:
Defective Items
If you believe your item has a defect, please contact us before returning the product. Send an email to [email protected] with photos and a brief description of the issue. We will review your case and guide you through the appropriate steps, which may include warranty service. Note that warranty processing may take up to 14 days, and supplier inspections up to 30 days.
Damaged Items
If your item arrives damaged, notify us within 24 hours of receipt by emailing [email protected] with photographs and a description of the damage. We will initiate a claim with the transport company and may be able to resolve the issue without the need for you to return the product. Depending on stock availability, we will replace the damaged item or refund you.
Wrong or Incomplete Items
If you receive an incorrect or incomplete item, please inform us within 24 hours at [email protected] with photos and a brief description of the issue. We will address the error promptly, potentially resolving it without needing a return. If a return is necessary, 365Rider will cover all associated shipping costs to ensure you receive the correct product.
General Warranty Coverage
All items sold by 365rider are covered by a warranty for manufacturing defects. This does not extend to wear and tear from regular use, or damage from external factors such as friction, sharp objects, or chemicals.
Exclusions
The warranty does not cover the following: wear and tear on tires, inner tubes, brakes, brake cables, brake pads, batteries, damp garments, products emitting bad smells, or items causing physical discomfort.
We are committed to ensuring your satisfaction and appreciate your understanding and cooperation in these matters.
Understanding the terms and process for exchanging products at 365RIDER can help ensure a smooth experience if you need to change the size or type of your product.
Can I Exchange One Product for Another?
All costs associated with size or product exchanges are the responsibility of the customer. You have 30 days from the date of purchase to initiate an exchange.
Non-exchangeable Products
- Electronic products that have been turned on or activated, such as Garmin, Favero, Polar devices, or rollers.
- Wetsuits, due to hygiene reasons and the delicate nature of the material.
- Intimate garments like briefs, boxers, swimsuits, and shocks, for hygiene reasons.
- Nutrition and food products.
- Products returned without protective packaging or with courier stickers.
Handling Fee for Exchanges
The customer bears the costs for exchanging unwanted items. You may choose any courier service that best fits your needs for the return.
How to Exchange a Product
- Ensure the product is in perfect condition and meets the exchange criteria.
- Verify availability of the new size or product on 365rider.com.
- Log into your customer area at 365rider.com/order-history, locate the order, select the item you wish to exchange, and specify the needed size or product in the comments section.
- Once the return is approved, print the RMA (return merchandise authorization) that is sent to your email.
- Package the item in its original box or packaging, ensuring it is well protected. Include the RMA inside the package.
- Mail the return to:
Trigeasports SL B98471832La Costera Street 246015 Valencia Spain - Allow approximately 5-10 days for the exchange process to be completed.
Tip for Speeding Up the Exchange Process
If you wish to expedite the exchange, consider placing a new order for the desired item. We will process your refund once we receive and verify the return of your original order, provided it meets our return conditions.
Important: Packaging Conditions
The item must be received in the same condition it was delivered, with all original packaging and labels intact. We will not accept products that have been used, are without protective packaging, or have damaged original packaging.