Guarantee

GUARANTEE

All products sold by 365Rider come with a warranty that covers any manufacturing defects. Our commitment is to ensure customer satisfaction and product reliability.

Warranty Processing Time

Please allow us up to 14 days to manage the warranty claim with the brand. This period is necessary as the item will undergo a detailed inspection by our warranty department. If the item needs to be sent to the supplier for further inspection, this process can extend up to 30 days. You will be notified via email once we send the item to the supplier for inspection.

Restrictions on Warranty Claims

Note: Guarantee coupons issued for warranty claims are not compatible with other active discounts on our website. This policy ensures the exclusivity of your warranty benefits without the combination of additional promotions.

What are the warranty management deadlines?

At 365Rider, we are committed to ensuring the quality and reliability of our products through a comprehensive warranty process.

Warranty Management Timeframe

The average time to manage a warranty claim with the brand is approximately 14 days, depending on the type of product and the manufacturer involved. This time allows our warranty department to thoroughly inspect the item and assess any issues.

Further Inspections

If an item needs to be sent to the supplier for further inspection, we will notify you via email. Please be aware that inspections by suppliers can take up to 30 days to complete. This is to ensure that every aspect of your claim is evaluated properly, providing you with a fair and thorough warranty service.

We appreciate your patience during this process and are here to assist you every step of the way.

How to request a Product Warranty?

If you encounter a defect with any of our products, please contact us before returning the item. Often, issues can be resolved without the need for you to send the product back, saving you time and shipping costs.

Contacting Us About a Defective Product

To start the process, please email us at [email protected] with photos and a brief description of the issue. This initial step may allow us to address the problem remotely.

Footwear Warranty Request

Copy of the invoice.
Photo of the shoe's label, usually located on the tongue.
Photo of the sole.
Detailed photos of the defect.
Description of how the footwear has been used.

Warranty Request for Other Products

Copy of the invoice.
Detailed photos of the defect.
Description of how the product has been used.
Option to send a video to demonstrate the defect more clearly (optional).

By providing a detailed account and visual evidence of the defect, you help us expedite the warranty process and ensure a more effective resolution to your issue.

GUARANTEE​​​